About the Episode

Sonia Johannson is not any HR professional, she specializes in how insurance professionals can understand how their offices and teams can best function.  Insurance agents and brokers are undergoing a transformative industry shift with technology and now with remote working- how do you measure their effectiveness and contentment?  How can you spot trouble before it happens? Sonia explains how using pulse surveys allows teams to improve and excel in trying times and through transformation.
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