Aug 23 - 2019

Rosa Nelson the Claims Experience

About the Episode

It’s time to talk about claims and how that process and experience is probably the most important one for the insurance consumers.  Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how there is opportunity for all parties to improve and deliver a great customer experience for claims service.  As Rosa explains it’s about setting expectations and delivering on them.
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