About the Episode

In this episode, Marc Aflalo sits down with Sandeep Panesar, Head of Strategic Alliances and Partnerships at Selectcom Telecom, to dive deep into the evolving role of AI in the telecom industry. With AI rapidly becoming integral to business communications, Marc and Sandeep explore how solutions like Cisco’s WebEx Calling, powered by AI, are transforming workflows, enhancing customer experiences, and even offering real-time language translation and sentiment analysis. They also discuss how AI-driven features—such as natural language IVR, automated voice quality optimization, and immersive presentations—are already helping businesses save time and money. Tune in for a fascinating look at the future of telecommunications and how AI can help streamline operations, improve efficiency, and enhance customer interactions.

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